This data sheet helps you explain to customers how Microsoft Dynamics CRM 4.0 delivers:

Consult this in-depth, easy-to-use guide to explore new features in Microsoft Dynamics CRM 4.0 and their benefit to customers. Guide is organized by business value.

Use this training manual—available at no charge—to review the features of Microsoft Dynamics CRM 4.0 and the changes from version 3.0. The manual is a supplement to .

Read these four white papers to learn how Microsoft Dynamics CRM 4.0 performed on benchmark tests for user scalability, data scalability, and wide area network performance. Learn how Microsoft Dynamics CRM has been engineered to scale efficiently to the needs of the largest global deployments.

Learn how you can use Microsoft Dynamics CRM 4.0 to quickly build, deploy, and manage sophisticated line-of-business applications. Discover how the technology applies to a wide range of scenarios beyond traditional CRM, including supporting applications in a multitenant software-plus-services environment.

Learn techniques, considerations, and best practices for optimizing and maintaining the performance of Microsoft Dynamics CRM 4.0 implementations.

Discover how you can enhance the power and effectiveness of Microsoft Dynamics CRM business software with Microsoft products and technologies that work even better together. This guide provides a look at how Microsoft Dynamics CRM integrates with other Microsoft products to make the whole better than the sum of the parts.

Download the Microsoft Dynamics CRM 4.0 virtual machine and associated tools to demonstrate Microsoft Dynamics CRM in a single-computer setup.

The Microsoft Dynamics CRM sample data Virtual PC (VPC) differentiation disk adds demonstration data and other demo-related content to the Microsoft Dynamics CRM 4.0 RTM Virtual Machine. Use this file to enhance your demos of Microsoft Dynamics CRM 4.0 on the RTM Virtual Machine.

Note: The is required before applying the ‘Diff’ disk.

These sales enablement and demo tools, built on Microsoft Dynamics CRM 4.0, showcase how Microsoft Dynamics CRM is relevant to customers in the healthcare industry, and specifically to patient relationship management. Use the sales enablement tools to get a baseline for the development needs of you or your customers. Materials include a presentation highlighting Microsoft Dynamics CRM in patient relationship management, a Microsoft Virtual PC DIFF file for showing healthcare-specific demos, a sample demo map tailored to healthcare organizations, and a sample healthcare data model.

Boost your CRM business: Consult this in-depth technical series for information about user-productivity enhancements, deployment, upgrading and migration, customization and workflow features, and developing for Microsoft Dynamics CRM 4.0. Also find presentations to help you position and promote the value of the platform.

Use the Microsoft Dynamics CRM 4.0 Performance Toolkit—created by the Microsoft CRM product team to formalize testing of Microsoft CRM 4.0—for collecting data to support CRM deployment decisions.

With the Microsoft Dynamics CRM 4.0 Advanced Data Migration Map Editor, you can prepare the advanced XML maps needed to migrate data into Microsoft Dynamics CRM 4.0 using Data Migration Manager. Create and edit entity maps, attribute maps, complex transformation maps, pick-list maps, reference maps, and user maps.

The Microsoft Dynamics CRM 4.0 Developer Ramp Up Kit is based on lessons learned during 18 months of instructor-led training by the Developer and Platform Evangelism (DPE) group as part of the Microsoft DPE Metro Early Adopter initiative.

The kit drills into development details and explains how Microsoft .NET-based developers can interact with the Microsoft Dynamics CRM platform. It includes videos, presentations, hands-on labs, and a VPC environment for practicing.

Familiarity with the .NET Framework, Microsoft Visual C#, Jscript, Microsoft SQL Server and general Web development is recommended.

Microsoft Dynamics CRM 4.0 offers a convenient, comprehensive, and configurable resource center easily accessible from within CRM applications. Watch this short video to learn how this compelling new product feature can benefit your work and business—and that of your customers.

The video is available in six different resolutions, from mobile device-ready to presentation-ready.

Explore the service options available to you, including newsgroups and on-demand professional support.

Use this resource to centrally manage the CRM server application, its component services, and the computers on which they run. Tune the pack to fit your deployment needs. Respond quickly to critical events and key performance indicators. And proactively maintain and reduce resolution times for any issues that may affect overall availability and performance of the CRM system.